How JIRA Service Desk Can Make Your Finance Team Even Better

They already have software for managing their core tasks of tracking revenue and expenses. They’re not an IT team. Technically, they’re not a service team. So why would we be recommending JIRA Service Desk for your finance team? Because in the end, every team is a service team and JIRA makes it easy to provide better service.

Finance serves both internal and external customers. Along with making sure vendors (and staff!) get paid, Finance has to deal with some small processes that can end up taking up large amounts of time. Consider things like collecting the bank details for new employees and vendors, setting up petty cash floats and managing who has purchasing authority on the office stationery account. Those kinds of processes tend to produce a plethora of emails, attached PDF forms and follow-up phone calls that take a lot of staff time to manage. JIRA Service Desk can make handling those processes more streamlined and efficient, freeing up your Finance team to do more important things — like find ways to save money for your organization.

The same features that make JSD a great tool for IT teams can help Finance teams manage their requests:

The ProForma add-on comes with a library of ready to use, purpose-built forms and process templates, including a suite of templates created specifically for Finance teams. Multiple forms can be attached to an issue and any form can be easily customized to fit your organization’s needs. The flexibility and efficiency of using ProForma and JIRA Service Desk is bound to make your Finance team happy. And if the people who control the money are happy, isn’t that good for everyone?

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